Pre-filled form coming up as blank/empty

  • Profile Image
    amyhoggart
    Asked on April 12, 2019 at 08:38 AM

    Hi,


    When I log in there are certain fields that are pre-filled but are displaying as blank on all web browsers that I use.


    I have re-set my browser cache on multiple occasions but this isn't solving the issue, and none of my other colleagues are having this issue with their log ins.


    Please can you advise what I can do? I have included a screenshot showing the problem.


    Thanks,

    Amy 

    Screenshot
  • Profile Image
    Nick_So
    Answered on April 12, 2019 at 11:35 AM

    From your screenshot I can see that you are on the submissions page. I have cloned your form, submitted a response and when I go to the submissions page, I see the details that I had filled in. Please find the screenshot below:

    1555083001SS2.png

    Can you please confirm that are you referring to the submissions page? If yes, is the whole form for all the submissions coming up as blank?

  • Profile Image
    amyhoggart
    Answered on April 15, 2019 at 08:48 AM

    Yes the whole form for all submissions is coming up as blank.

    Thanks

  • Profile Image
    Nick_So
    Answered on April 15, 2019 at 10:25 AM

    Can you please confirm that are you following the same steps that I have followed in the screenshot below:

    1555338171sc.gif

    Looking forward to your response.

  • Profile Image
    amyhoggart
    Answered on April 15, 2019 at 11:10 AM

    Hi, I am going into 'NEW event application form', not 'event approval form' as that is an old folder.

    Thanks

  • Profile Image
    Nick_So
    Answered on April 15, 2019 at 12:58 PM

    Can you please go to Profile Settings >> Data >> Uncheck "Store my data only in Europe (Germany)"

    1555347463ss6.png

    After making this change when you will try to edit the submissions, the issue will be resolved. Can you please check and confirm?


  • Profile Image
    amyhoggart
    Answered on April 16, 2019 at 04:34 AM

    Hi,

    No the forms are still coming up as blank...

  • Profile Image
    roneet
    Answered on April 16, 2019 at 06:16 AM

    I can see you are still having the option as checked.

    15554095611.PNG

    As suggested by my colleague, please uncheck it from the data settings in this section:

    https://www.jotform.com/myaccount/data

    Since you are a sub-user and you have checked the option to store the data in EU data center and the Forms belong to a different user which has all data in non-EU location so this may be the reason it is not shown to you.

    Thanks.



  • Profile Image
    amyhoggart
    Answered on April 17, 2019 at 10:08 AM

    Thanks - this has worked