What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I get the submissions to go to a different email address? I changed the address and sent a test and it went to the original address.

    Asked by rebyaffe on February 13, 2013 at 02:30 PM
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    Answered by farhan_sh on February 13, 2013 at 02:44 PM

    First of all to change an email please check the you have performed the steps provided in this article http://www.jotform.me/help/25-Setting-Up-Email-Notifications. 

    After this please make sure all your form alerts should be set as described here http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Hope you problem will be resolved.


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    JotForm Support

    Answered by Welvin on February 13, 2013 at 04:16 PM


    By following this guide: Finding out E-mail Address used for submission notifications, you will be able to change the recipient email address of the form.

    Test Email button feature will only send notification to your primary email address that is associated with your account and not to the other email recipient that is set to the form. So if you want to see if the recipient receive the form notifications, please make an actual submission to your form.