can no longer see encrypted responses

  • twinoak
    Asked on April 15, 2019 at 9:32 AM

    since the update - we can no longer see encrypted responses on one particular form 

  • David JotForm Support
    Replied on April 15, 2019 at 12:03 PM

    Try clearing your browser cache/cookies or browsing in private/incognito mode.  This should force the request to upload your key file to remove the encryption. Once the key is uploaded, the data should be available.