My Notifications are no longer being sent to me

  • Profile Image
    Asked on February 13, 2013 at 03:43 PM

    I've been using Jotform for years and have always had submissions from others sent to me via e-mail based on my creation of a Notification for the form.  Then, as of last Saturday, Feb-09, I STOPPED receiving any notifications.  I have my Notification set up this way:  "Recipient E-mail:" and I even tried touching the "Test Emal" button more than once, and NOTHING was delivered to me.  I created a 2nd Notification on the same form and re-entered my e-mail address, but again NOTHING was delivered to me after I touched the test button.  FYI, here's the form# that is failing.

    Please click on the link below to complete this form.

    On the first notification, I have a comma-separated set of e-mail addresses like this:,,

    and the 2nd & 3rd addressees ARE receiving their messages, but I am not.  It sounds like there's something amiss with my ISP ( but I'm having no trouble receiving messages from many others, and it's been working fine.  What do you think is wrong?  Has your Jotform software changed as of Feb-09?  This is VERY frustrating, and I'm about ready to give up on Jotform and find some other way to send out my monthly form.


    ...Skip Brauns (

  • Profile Image
    Answered on February 13, 2013 at 04:44 PM

    The said email was on our bounce list.


    Reason(s) : 5.1.0 - Unknown address error 550-'Your message was rejected by this user a=

    nd was not delivered.\nReason: This system uses BMS to check your IP addres=

    s reputation, and was rejected by the user. IP=3D[]\nProtect=

    ion provided by: MagicMail version 1.3.5 (\=

    nFor more information, please visit the URL:\n

    er_of_ip_reputation.html\nor contact your ISP or mail server operator.\n5b2=



    Please do a test email and confirm if it still is the case. The above info will be helpful when troubleshotting with your ISP.