My Notifications are no longer being sent to me

  • Profile Image
    MacSkip
    Asked on February 13, 2013 at 03:43 PM

    I've been using Jotform for years and have always had submissions from others sent to me via e-mail based on my creation of a Notification for the form.  Then, as of last Saturday, Feb-09, I STOPPED receiving any notifications.  I have my Notification set up this way:  "Recipient E-mail: CasaSkip@wbhsi.net" and I even tried touching the "Test Emal" button more than once, and NOTHING was delivered to me.  I created a 2nd Notification on the same form and re-entered my e-mail address, but again NOTHING was delivered to me after I touched the test button.  FYI, here's the form# that is failing.

    Please click on the link below to complete this form.
    http://jotformpro.com/form/30164720476956

    On the first notification, I have a comma-separated set of e-mail addresses like this:

    CasaSkip@wbhsi.net,CKJames@att.net,ckjames0@gmail.com

    and the 2nd & 3rd addressees ARE receiving their messages, but I am not.  It sounds like there's something amiss with my ISP (wbhsi.net) but I'm having no trouble receiving messages from many others, and it's been working fine.  What do you think is wrong?  Has your Jotform software changed as of Feb-09?  This is VERY frustrating, and I'm about ready to give up on Jotform and find some other way to send out my monthly form.

     

    ...Skip Brauns (CasaSkip@wbhsi.net)

  • Profile Image
    paoloumalidev
    Answered on February 13, 2013 at 04:44 PM

    The said email was on our bounce list.

     

    Reason(s) : 5.1.0 - Unknown address error 550-'Your message was rejected by this user a=

    nd was not delivered.\nReason: This system uses BMS to check your IP addres=

    s reputation, and was rejected by the user. IP=3D[199.255.194.134]\nProtect=

    ion provided by: MagicMail version 1.3.5 (http://magicmail.linuxmagic.com)\=

    nFor more information, please visit the URL:\nhttp://www.linuxmagic.com/pow=

    er_of_ip_reputation.html\nor contact your ISP or mail server operator.\n5b2=

    db0a2-72be-11e2-93e6-000c29480fe9'

     

    Please do a test email and confirm if it still is the case. The above info will be helpful when troubleshotting with your ISP.