How can I get a form from one account to my new account?

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    Slepari13
    Asked on April 15, 2019 at 05:29 PM

    Help! I have a form i worked on for hours on one account (my uncles) and just purchased my own jotform account. Can someone help me get the form from his to mine? will this disturb any submissions i'll get from future clients or will i need to update my link for new clients? thank you!



    Thank you!



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    Jed_C
    Answered on April 15, 2019 at 07:03 PM

    We can help you move the form to your other account. Please logon to the account where the form is located and send us a request using that account.

    1). Logon to the account where the form is

    2). Send us a request

    3). Let us know the target account

    By the way, please note that custom form URL's needs to be updated and republish to your users. Custom form URLs with your old username will no longer work once we move the form.

    https://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form

    Looking forward for your response. 

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    Slepari13
    Answered on April 15, 2019 at 07:30 PM

    HI there!

    Thanks for your response. I had live chatted with a guy from jotform and he had copied it over to my new account for me. I specifically asked him if the copied form would need to be updated as it is embedded in my website for my clients. He said it wouldn't have to be updated or changed. That it is still usable. Which is correct? 

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    Jed_C
    Answered on April 15, 2019 at 08:34 PM

    Yes, the embed code will be the same and it will still work. If you setup a custom URL, then you will need to change the custom URL.