What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are the submissions taking forever to go to my email

    Asked by wjfeliberti on February 13, 2013 at 06:14 PM

    i'm just wondering why its taking 15 minutes for forms to be submitted to my email after its submitted on my website. 

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    JotForm Support

    Answered by Welvin on February 13, 2013 at 10:40 PM


    Apologize! But emails will be delivered right away after submissions but sometimes a delay will happen due to your Form Notifications configuration. Please check this guide for more detailed information:

    How to setup email alerts to prevent "emails not being received" issues


    Let us know if you have any further questions.