On all the forms that we use, it is no longer possible to validate the inscription by the button  "submit ".

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    accueil_tel_bm
    Asked on April 16, 2019 at 12:47 PM
    On all the forms that we use, it is no longer possible to validate the inscription by the button  "submit ".
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    Kiran
    Answered on April 16, 2019 at 12:50 PM

    I am not sure if I understand your query correctly. Do you mean that the Submit button is not working when the form is submitted? are Are the forms embedded on any of your web pages and experiencing the issue? We request you to provide us with more information so that we can guide you in the right direction.

    We will wait for your response. Thank you! 

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    accueil_tel_bm
    Answered on April 17, 2019 at 03:03 AM

    Yes, the submit button is not working. It stay on waiting

    15554845042019 04 17 incident jotform.PN

    Also, it does not calculate the number of place that are free.

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    accueil_tel_bm
    Answered on April 17, 2019 at 03:04 AM
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    Nik_C
    Answered on April 17, 2019 at 04:27 AM

    I wasn't able to replicate this issue, the forms are submitting fine:

    15554895262019-04-17_10-25-00.png

    Both:

    15554896342019-04-17_10-26-59.png

    Is any of the form embedded in a website?


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    BJoanna
    Answered on April 17, 2019 at 10:29 AM

    Your reply is not shown here on the forum, but I found it in our email logs and I saw that you resolved the issue:

    Actually, I was able to solve the problem encountered by going into the settings of the widget. When I changed the cost label part, the calculation of the available seats was restarted and I was able to complete the form and validate it.

    Thanks

    Feel free to contact us if you have any other issues or questions.