Suspended account

  • Profile Image
    AbdAlaziz 
    Asked on April 16, 2019 at 07:09 PM

    Message delivered

    From an email

    support@jotform.com

    Two days ago

    He was asking me

    Copy of Visa Card

    I sent the picture

    I waited two days and did not get any response

     

    And about the old ticket

    I can not enter her

    Because the account is banned

    When I do a login job shows me

     

    Your Account suspended you can't join1555456160Screenshot_24.png

    Screenshot
  • Profile Image
    jherwin
    Answered on April 16, 2019 at 09:58 PM

    We are sorry for the inconvenience this may have caused. Your payment method (card) and account are still being reviewed by our billing department. We will notify you on your email as soon as we have any information in this regard.

    Thank you for your understanding.