notification emails are sent to the wrong person

  • nikkiyang
    Asked on April 17, 2019 at 11:03 AM

    Hi, 

    The emails and conditions for the Incident/Accident Report Form (see the URL provided) have been properly set up, yet one of our managers receives other locations' reports. 

    Please review the screen shots (4) attached and fix the issue for us. 

    1555513208jotform glitch Screenshot 10

    1555513228Jotform glitch2 Screenshot 21

    1555513292Glitch3 Screenshot 32

    1555513333Glitch 4 Screenshot 43

    Thank you

    Page URL: https://form.jotform.com/61735425859971
  • Richie JotForm Support
    Replied on April 17, 2019 at 1:44 PM

    I have tested  a cloned version of your form and it seems that the notification email is sent to the correct email address.

    notification emails are sent to the wrong person Image 1 Screenshot 20

    May we know the other email notifications that are sent to the same email address?

    I have cleared your form cache, can you please test your form again and let us know if the issue still remains?