Trouble logging in

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    Lauren Stokes 
    Asked on April 18, 2019 at 01:31 PM

    I am attempting to log in to my jotform account but it says the login is auto suspended.  I have tried changing the password without success. My username is Rophe and associated email is lauren@rophe.org.  Please advise on how to enter my account.  Thank you

  • Profile Image
    BitiaP
    Answered on April 18, 2019 at 02:15 PM

    The form http://www.jotform.us/form/91058325432150 was found on your account as suspicious of phishing activity because you're collecting user credentials.

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    Gathering this type of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.



    We’ve removed the offending field on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

     

  • Profile Image
    Lauren Stokes 
    Answered on April 18, 2019 at 02:43 PM



    Thank you. That field was not meant to be in the form. I was trying to access a website to upload the form. I will avoid this moving forward ---- On Thu, 18 Apr 2019 11:15:16 -0700 JotForm wrote ----

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    A new response has been received:






    Answered by

    BitiaP


    The
    form http://www.jotform.us/form/91058325432150

    was found on your account as suspicious of phishing activity because you're
    collecting user credentials.

    Gathering
    this type of data violates our Terms
    of Use.
    Asking
    for an access code to conditionally show/hide fields within your form is okay.
    However, you should refrain from using "password"
    as your label to avoid being flagged by our phishing detector. Kindly change it
    to something similar like an "access code". Other
    than that, no other kinds of passwords or user credentials are allowed to be
    collected.
    We’ve
    removed the offending field on your form and lifted the suspension on your
    account. Please refrain from making new forms that is against our terms to avoid
    this kind of inconvenience.
     




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