Can I get some assistance with accessing my account?

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    Belinda Storay 
    Asked on April 18, 2019 at 02:09 PM

    When I try to log into my account it says Login failed-autosuspended. Can someone assist me with this? 

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    Michelle_J
    Answered on April 18, 2019 at 02:39 PM

    This form https://www.jotform.com/82955298105162 was found on your account as suspicious of phishing activity because you're collecting user credentials.

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    Gathering these types of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly use something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected. 

    I have removed the offending field on this form and lifted the suspension in your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.