Transaction fee when using paypal

  • Profile Image
    Kelkar
    Asked on April 18, 2019 at 02:33 PM

    Hello,

    I am testing out the following form

    https://www.jotform.com/build/90979055271162

    when I submit using the paypal / credit card option the 24 cents are added to transaction fee. The product is $515.00. Can you please let me know this transaction fee.

    Also If I want to upgrade to paid option for couple of months for non-profit how can I proceed?

    Here are the details of the test submission


    ayment Method Credit Card
    Credit Card Payment
    CMSD Summer youth camp (Amount: 515.00 USD)Total: $515.00


    ==Payment Info==
    Transaction ID: 7C078681XR4167627
    Transaction Fee: 15.24USD
    Payer Email: parag@chinmayajyoti.org
    Payer Name: Parag Kelkar


    Thanks,

    Parag


  • Profile Image
    Victoria_K
    Answered on April 18, 2019 at 04:04 PM

    Hello Parag,

    I have checked your form and noticed that it is not set up to charge additional fees. It is probably added on PayPal side. Can you check PayPal settings?

    https://www.paypal.com/en/webapps/mpp/paypal-fees