Google Sheet Integration: New submissions not being received

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    meredithheath
    Asked on April 18, 2019 at 04:27 PM

    I have a jotform that takes the data and puts in a google sheet, but it doesn't do that anymore. I disconnected the integrated link and reconnected it but the problem is still there. I chatted with your support, they tried to push the missing data which worked to retain the data but not fix the integration problem which still persist. I was advised to contact you to fix it 



    Thank you,

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    Mike
    Answered on April 18, 2019 at 04:37 PM

    Thank you for chatting with me today.

    A bug report ticket has been attached to this support thread and escalated to our developers.

    We will get back to you once we have any updates on this.

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    meredithheath
    Answered on April 23, 2019 at 05:17 PM

    Its working now. Thank you!

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    Mike
    Answered on April 23, 2019 at 05:27 PM

    From what I can see, the bug report ticket is still open and marked as important.

    Are you still not getting the new entries in Google Sheet for your Check Deposit Sign-In form?

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    meredithheath
    Answered on April 23, 2019 at 05:31 PM

    I checked on the integration today and I see that its working. You may want to keep the ticket open so they can check it, just in case the problem comes back up. Thank you!

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    Mike
    Answered on April 23, 2019 at 05:49 PM

    Thank you. I can confirm that the ticket is still open. We will let you know if we have any updates.