Unable to view the attachments, errors to 404 page not found

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    Scripps_AdOps
    Asked on April 19, 2019 at 02:06 PM

    I'm having an issue where the links embedded in the form email are not working for the recipient. They are getting a 404 message. It works fine for me, I'm assuming because I am logged into jotform and the owner of this form. I tried setting the email notification to attach the files but, for some reason the email they received only included 3 of the 5 files even though I can see all 5 attached in my jotform inbox.

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    roneet
    Answered on April 19, 2019 at 02:32 PM

    Since you have enabled this in your privacy settings so you would only be able to see the images or the submission PDF once you are logged in.

    15556987131.PNG

    Please either login and then check the uploaded images or remove the check from your privacy settings.

    Thanks.

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    Scripps_AdOps
    Answered on April 23, 2019 at 03:01 PM

    oh dang! That was a much easier answer than I was expecting. Thanks!