Form was hacked URGENT

  • Profile Image
    ESLI
    Asked on April 19, 2019 at 04:33 PM

    Hello

    My Transcript Request form has been hacked.  I have disabled it for now.  I received over 900 requests that were obviously fake and my bank account has over 900 new payments of $10.


    Please advise of me the next steps to clear up this problem.  I have included a screenshot (since the form is disabled).

    Fixing this is ASAP is very important. 

    1555705979Capture.JPG


  • Profile Image
    stevenmarshall
    Answered on April 19, 2019 at 05:32 PM

    Hi @ESLI,

    I apologize for the inconvenience you are experiencing.

    After taking a look at your account, looks like the FORM was not hacked per se, but it was spammed. I would suggest using a CAPTCHA field on your forms to protect from spammers and spambots.

    GUIDE: How-to-Add-a-Captcha-Field

    You could also add a UNIQUE SUBMISSIONS or a UNIQUE QUESTION on your forms as well.

    Would limit prevent respondents from making multiple submissions on a form with the UNIQUE SUBMISSIONS.

    The UNIQUE QUESTION would limit unique entries or values on a form.

    1555709391Screen Shot 2019-04-19 at 2.19

    1555709423Screen Shot 2019-04-19 at 2.21

    GUIDE: How-to-Set-Unique-Submissions-on-a-Form

    GUIDE: How-to-set-Form-Limits-Based-on-a-Unique-Question