PayPal checkout payment authentication failed error

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    iman.hasan
    Asked on April 19, 2019 at 06:39 PM

    Hello,


    Been trying to link my PayPal information to the form I created, but it keeps telling me that authentication is failed


    Please Help!

    Screenshot
  • Profile Image
    jonathan
    Answered on April 19, 2019 at 08:18 PM

    The authentication failed error on PayPal Checkout form submission is usually due to invalid or wrong Client ID and Client Secret credentials used in the integration.

    1555719405zzz 2019-04-20 08.16.04.png


    Please check on your PayPal Checkout account what are the correct credentials.

    You can follow the steps from the user guide: How to Integrate Form to PayPal Checkout

    Let us know if you need further assistance.

  • Profile Image
    iman.hasan
    Answered on April 20, 2019 at 07:43 AM
    I doubled check my information and its correct.
    Can you please give further assistance? I really need this to be published
    with a working PayPal by end of day today.
    ...
  • Profile Image
    jonathan
    Answered on April 20, 2019 at 08:07 AM

    I checked on your form PayPal Checkout integration settings, and I can see that the Client ID and Client Secret were probably wrong. They were in the wrong format.

    Follow the steps on the user guide: How to Integrate Form to PayPal Checkout

    Go to your PayPal account and do these:

    Steps to complete at PayPal:
    1. Go to https://developer.paypal.com/ and log in.
    2. Click "My Apps & Credentials."
     
    PayPal My Apps & Credentials
     
    3. Scroll down to REST API apps and click the "Create App" button.
     
    PayPal Create App
     
    4. Enter a name for your app and click "Create App."
     
    5. Click on the "Live" button to obtain your Client ID and Client Secret. 
     PayPal Credentials


    Let us know if you are still not able to do it.