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GabrielleAsked on April 21, 2019 at 10:50 PM
Good evening,
I just created an account username, "barbellvictress". I tried to log in and it said log in failed-Autosuspended. Can you assist with this please? Thank you.
Gabby
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Nik_CReplied on April 22, 2019 at 3:33 AM
Your account has been autosuspended by our anti-phishing system, the reason is the username collecting:
I'm afraid those fields have to be removed in order for us to restore your account.
We'll wait for your response.
Thank you!
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GabrielleReplied on April 23, 2019 at 12:43 AMCan you delete them for me? I cannot log into my account right now. Thank
you!
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Michelle JotForm SupportReplied on April 23, 2019 at 3:13 AM
I lifted the suspension in your account. Collection of username is fine as long as you will not add a password field on your form. We also suggest for you to read our Terms of Use.
Try logging in now and let us know if you need further assistance.