Why my account is autosuspended

  • Profile Image
    Gabrielle 
    Asked on April 21, 2019 at 10:50 PM

    Good evening,

    I just created an account username, "barbellvictress". I tried to log in and it said log in failed-Autosuspended. Can you assist with this please? Thank you.


    Gabby

  • Profile Image
    Nik_C
    Answered on April 22, 2019 at 03:33 AM

    Your account has been autosuspended by our anti-phishing system, the reason is the username collecting:

    15559180202019-04-22_9-25-03.png

    I'm afraid those fields have to be removed in order for us to restore your account.

    We'll wait for your response.

    Thank you!

  • Profile Image
    Gabrielle 
    Answered on April 23, 2019 at 12:43 AM
    Can you delete them for me? I cannot log into my account right now. Thank
    you!
    ...
  • Profile Image
    Michelle_J
    Answered on April 23, 2019 at 03:13 AM

    I lifted the suspension in your account. Collection of username is fine as long as you will not add a password field on your form. We also suggest for you to read our Terms of Use.

    Try logging in now and let us know if you need further assistance.