Inbox: inbox (old) comes up with a blank page for sub user

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    Asked on April 22, 2019 at 12:31 PM

    Hello Support,

    I can't see anything in my Inbox. Please see screen shot.

    When I search for Billing Services Setup Form and click on Inbox, nothing opens up, and we do have lots of forms in that Inbox. Please let me know.... 

    I actually get same thing with other forms as well.



  • Profile Image
    Answered on April 22, 2019 at 01:39 PM

    I can replicate this problem with your account. It seems to be a problem with being a sub-user account. 

    I have now escalated this thread to our backend team for further troubleshooting. If we have an update, you should know it here. In the meantime, view the submissions instead.

  • Profile Image
    Answered on April 22, 2019 at 04:55 PM


    You should now be able to properly display the inbox.