My account shows suspended

  • Profile Image
    Seth Livingston 
    Asked on April 23, 2019 at 08:44 AM

    Hi Jotform,


    My account shows it is suspended. My account username is theroast05. I was just working in it yesterday and am unaware of the reason for the suspension. Can someone please help me to get my account reactivated?


    Thanks,


    Seth Livingston

  • Profile Image
    BitiaP
    Answered on April 23, 2019 at 10:36 AM

    These forms were found on your account and flagged as insurance offer scam and collecting social security numbers.


    http://www.jotform.us/form/83036907774162

    http://www.jotform.us/form/82868302484161

    http://www.jotform.us/form/82248017284154

    http://www.jotform.us/form/82268480784165


    15560300952019-04-23_0833.png


    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending forms.

    Or, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #1800905 as your subject. We will let you know about the status of your account after a thorough review of your proofs.


    Online Form Builders, including JotForm, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.



    If your purpose is not to collect social security numbers from the general public, but from your own customers, then you need to comply with two things:


    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.


    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.