Pending payments?

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    erika1nunez
    Asked on April 23, 2019 at 10:57 AM

    hi there, I've been trying to understand why payments are still pending and not being processed through paypal.. my pages have been published and public...please help!

    Screenshot
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    Nik_C
    Answered on April 23, 2019 at 12:55 PM

    When someone pays to you the submission will not be stuck into the Pending Payments box unless the user changes his/her mind in the last minute. However, it might happen that they come back and pay later one. Paypal will also notify to your email address registered with them. 

    More about Incomplete payments on our end you can read here: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    If you have any further questions, please let us know.

    Thank you!

  • Profile Image
    erika1nunez
    Answered on April 23, 2019 at 01:43 PM
    I’m not understanding. So where is the funds from the payment? Did you see
    my attachMents?
    ...
  • Profile Image
    Nik_C
    Answered on April 23, 2019 at 02:13 PM

    If you see submissions in Incomplete submissions section, that payment didn't occur, that is for your information to see that your user submitted the form but didn't pay.

    At that point, the only way to receive payment is that your user submits the form and pay on PayPal.

    If you have any further questions, please let us know.

    Thank you!