Form not updating Google Doc

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    EpsilonTech
    Asked on February 14, 2013 at 05:18 PM

    We have been using jotform for a few months and we haven't had any issues.  Today we can still receive email notification of the submitted form but our google document is not updating.  What is happening?

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    Welvin
    Answered on February 14, 2013 at 05:59 PM

    Hi,

    Apologize for what's happening! There might be a delay with syncing results to Google Spreadsheet, if it still not updating on later submissions, please kindly re-integrate the form to Google Spreadsheet. That will help you resolved that.

    If it still continue to happen after re-integration, please kindly update us so we can forward this to our developers so they investigate that further.

     

    Thanks

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    EpsilonTech
    Answered on February 15, 2013 at 10:10 AM

    Thank you for your quick response.  This morning our google spreadsheet updated.

    Thanks