What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not updating Google Doc

    Asked by EpsilonTech on February 14, 2013 at 05:18 PM

    We have been using jotform for a few months and we haven't had any issues.  Today we can still receive email notification of the submitted form but our google document is not updating.  What is happening?

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    JotForm Support

    Answered by Welvin on February 14, 2013 at 05:59 PM


    Apologize for what's happening! There might be a delay with syncing results to Google Spreadsheet, if it still not updating on later submissions, please kindly re-integrate the form to Google Spreadsheet. That will help you resolved that.

    If it still continue to happen after re-integration, please kindly update us so we can forward this to our developers so they investigate that further.



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    Answered by EpsilonTech on February 15, 2013 at 10:10 AM

    Thank you for your quick response.  This morning our google spreadsheet updated.