- EpsilonTechAsked on February 14, 2013 at 05:18 PM
We have been using jotform for a few months and we haven't had any issues. Today we can still receive email notification of the submitted form but our google document is not updating. What is happening?Page URL:
- JotForm SupportWelvinAnswered on February 14, 2013 at 05:59 PM
Apologize for what's happening! There might be a delay with syncing results to Google Spreadsheet, if it still not updating on later submissions, please kindly re-integrate the form to Google Spreadsheet. That will help you resolved that.
If it still continue to happen after re-integration, please kindly update us so we can forward this to our developers so they investigate that further.
- EpsilonTechAnswered on February 15, 2013 at 10:10 AM
Thank you for your quick response. This morning our google spreadsheet updated.