What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is Jotform down? My forms won't load

    Asked by budgetbridalexpo on February 14, 2013 at 07:33 PM

    Is Jotform down? My forms won't load. I have had 2 customers/vendors contact me today saying they cannont submit an application. My login email is: info@budgetbridalexpo.com

     

    The form is on budgetbridalexpo.com on the vendors page, click the button that says vendor application.

    Page URL:
    www.budgetbridalexpo.com

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    Answered by jeanettebmz on February 14, 2013 at 09:36 PM

    We had a lag replication issue yesterday. However it's been solved.

    Let us know if any further assistance is needed

    Cheers!

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    Answered by UABeNeLux on February 19, 2013 at 07:22 AM
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    JotForm Support

    Answered by EltonCris on February 19, 2013 at 10:14 AM

    @Michele

    Thanks for your message.

    The reason why we did not inform the users is because the "lag between our servers" usually resolved in a few hours or sometimes in a few minutes. When we see it trending, our dev team are always on duty to assist and resolved the issue as quickly as possible. Note that we uses CDN, so the issue might not affect all users. The delay issue sometimes happen on a specific location depending on which CDN is affected but we have been informed a while a go that everything should now be stable as they've successfully committed a fixed for this problem.

    If you run into any problems again, feel free to let us know here. Thanks!