HIGH PRIORITY: Forms are not submitting

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    adbecker14
    Asked on April 24, 2019 at 11:22 AM

    We are currently experiencing an issue with some JotForm submissions. Upon completing and submitting the form, some users are seeing a blank white page, and if they refresh the page, it tells them their form has incomplete values and clicking the link to return to the form provides a new blank form instead of one with the previously completed data.

    Some of the form submissions look like they actually came through to JotForm, even though the user never got a confirmation page. But, when I try to capture the information in a PDF, the system just spins and spins and doesn't create the PDF. Are you currently experiencing an outage? Please provide a status update or let us know where status information is available. 

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    david
    Answered on April 24, 2019 at 01:03 PM

    The submission issue should now be resolved.  If there is any continued trouble submitting forms, let us know and we can take another look.

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    adbecker14
    Answered on April 24, 2019 at 02:43 PM

    Dear Jotformforum_1802432 , Thank you for contacting the SinfoníaRx support team. We have received your request and a support ticket has been created. A support team member will be reviewing your request and will send you a personal response shortly. To view the status of the ticket or add comments, please visit:  https://sinfoniahealthcarecorp.freshdesk.com/helpdesk/tickets/29672

    Thank you for your patience.
    Sincerely, SinfoníaRx Support

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    adbecker14
    Answered on April 24, 2019 at 03:43 PM

    Dear Jotformforum_1802432, Your ticket - Re: HIGH PRIORITY: Forms are not submitting -  has been closed. We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. If this ticket was resolved to your satisfaction, no need to reply.


    Sincerely, SinfoníaRx Support
    https://sinfoniahealthcarecorp.freshdesk.com/helpdesk/tickets/29672

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