What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    i'm having issues with a form that i'm looking at on an ipad

    Asked by Vatche on February 14, 2013 at 10:24 PM

    this is a weird situation., i created a form that looks fine on my ipad.. but when i have it running on another ipad., it seems to be cut off..do you know why this could happen?

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 15, 2013 at 03:02 AM

    Hi,

    May we know the website URL where you've placed your form so we can check it here? Also, what browser are you using when you load the form on the 2nd ipad? I suspect the problem lies on the browser version and the iOS version, this could possibly be the reason. If you can provide the page URL, we can help you check it on our side.

    Thanks!

  • Profile Image

    Answered by Vatche on February 15, 2013 at 06:29 PM

    thanks.. sorry i think i asked the same question again.. but i'm having a hard time finding the location where i've already asked these questions..

    IPAD safari., i had a test user who had issues yesterday (the issue was that it was loading half way and taking a hell of a long time to load) ., My Ipad however was extremely fast and loading quickly with all the fields showing., both using safari., both using the same link to connect from.. the only difference was that their IOS was diffent that mine..

    they were using  version: 6.1 model(MD416LL/A) and mine was IOS 6.0X with model (MD416LL) without the /A.. as soon as i upgraded last night to the latest IOS., mine started behaving the same way as well..

    there are no visible issues when i go to IE on my windows laptop and so forth..

     

    my account is showing that i'm at full in the secured submissions area.. but not sure if that's when the problem is.

  • Profile Image

    Answered by jefreylandicho on February 16, 2013 at 01:54 AM

    We apologize for any inconvenience this may have caused. Can you please try re embeding the form using IFRAME.

    If the problem still persist, please let me know and we can look at the next possible solutions. 

  • Profile Image

    Answered by Vatche on February 16, 2013 at 04:53 PM

    i will do and let you know .. thanks.. :-)!

  • Profile Image

    Answered by Vatche on February 16, 2013 at 05:23 PM

    Perrrrrrfect!.. that did it.. wow., what a difference.. this thing loaded in a second! whereas the other was taking a minute and getting cut off! and looked bad.. just curious was it the ipad ios that caused this