E-mail not working

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    fredfon
    Asked on April 24, 2019 at 03:17 PM

    The automated e-mail on one of our forms is not working.
    Please advise.
    worked previously.

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    denis_calin
    Answered on April 24, 2019 at 05:50 PM

    Hi Fred!

    I have cloned your form and was able to receive the notification email upon completing a test submission. I checked our email logs and can see that a submission notification was successfully sent out by our system:

    1556141898Screen Shot 2019-04-24 at 2.33

    Can you please check your spam folder to make sure the notification emails are not there? Please let me know if you are still experiencing this issue.

    In the meantime, please add noreply@jotform.com to your Contact List to prevent these emails being marked as spam. 

    Also, I have noticed that your Autoresponder 1 is set up incorrectly. Please click on the green Pencil icon to edit, go to Recipients tab, and set Recipient Email field to E-mail (right now it is set to Best number to contact you at?) and click Save.