Why don't my form submission PDFs contain information from conditionally hidden fields?

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    Asked on April 24, 2019 at 10:55 PM

    I have a few recently created forms for which I've attempted to use the PDF attachment on email function. When I've tested it, the PDF attachments, and the PDFs in the editor, do not contain the information from fields that were conditionally hidden, even when the submission included information in the conditionally hidden fields.


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    Answered on April 25, 2019 at 02:59 AM

    To which form is your issue related to?

    The issue is most likely related to your Form Settings. The Clear Hidden Field Values option is probably set to Clear on Submit or Clear on Being Hidden. Please set Clear Hidden Field Values to Don't Clear inside of the Form Settings and test the form again.