form not emailing to the address i have specified

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    AWDgroup
    Asked on February 15, 2013 at 06:11 AM

    for some reason the form is not email to the address a i have specified, and i can see why it is not being delivered, if i send a test email its also not sending, i have check on the hosting and the email address is not blocking it

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    jefreylandicho
    Answered on February 15, 2013 at 07:41 AM

    We apologize for any inconvenience this may have caused. Can you please post the direct url of your jotform form that you are having trouble with?

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    AWDgroup
    Answered on February 15, 2013 at 07:49 AM

    all 3 of them are not sending the submissions on to info@awdgroup.ie the contact page aswell

     

    http://form.jotformeu.com/form/30442688608359

    http://form.jotformeu.com/form/30442967321351

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    jefreylandicho
    Answered on February 15, 2013 at 08:38 AM

     

    We apologize for any inconvenience this may have caused.  Can you please try using noreply@jotform.com as your form notification for "Sender Email";

    If you need to use the Email Field as sender, I would suggest Whitelisting Jotmails IP Address.

    If you need further assistance, please let us know.

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    AWDgroup
    Answered on February 15, 2013 at 09:30 AM

    This seems to have done the job and i appreciate your quick response on this, great service as always guys.