Ip address locked out

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    Janice Sand 
    Asked on April 25, 2019 at 07:17 PM

    I can’t access my jotform account. Have screen that reads my IP address has been blocked due to phishing. Please help! Need to access forms and inquiries we are receiving via jotform. :(

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    BitiaP
    Answered on April 25, 2019 at 07:30 PM

    The IP address we have on file has been whitelisted, if you are still not been able to login kindly use this link: https://whatismyipaddress.com/ and let us know your public IP.

    If you need further assistance, feel free to contact us.

    Thank you.

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    JSand
    Answered on April 28, 2019 at 12:43 PM
    Well, it was working fine yesterday and today I am locked out again.
    Here is the information regarding my IP address
    *IPv6:*
    2600:6c5a:7f:f42f:9d98:e81a:4ad1:ab1a

    *IPv4:*
    47.4.204.215
    Never had this problem before, so wondering why it is happening now:(
    Janice
    ...
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    Michelle_J
    Answered on April 28, 2019 at 03:10 PM

    We've whitelisted these IP addresses - 2600:6c5a:7f:f42f:9d98:e81a:4ad1:ab1a and 47.4.204.215. You should be able to login to your account now.

    Let us know if you need further assistance.

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    JSand
    Answered on April 29, 2019 at 09:43 AM
    Thanks...seems to be working now. However, there is a new issue. It shows
    that I have 32 of 100 submissions when there have only been 3. I am working
    ...
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    JSand
    Answered on April 29, 2019 at 09:43 AM
    Follow up to previous question...this is for a different account I am
    working on for a client.
    Login is townsendchiropractic
    Email: townsendchiropracticwashington@gmail.com
    thanks
    Janice
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