-
Janice SandAsked on April 25, 2019 at 7:17 PM
I can’t access my jotform account. Have screen that reads my IP address has been blocked due to phishing. Please help! Need to access forms and inquiries we are receiving via jotform. :(
-
Bitia JotForm SupportReplied on April 25, 2019 at 7:30 PM
The IP address we have on file has been whitelisted, if you are still not been able to login kindly use this link: https://whatismyipaddress.com/ and let us know your public IP.
If you need further assistance, feel free to contact us.
Thank you.
-
JSandReplied on April 28, 2019 at 12:43 PMWell, it was working fine yesterday and today I am locked out again.
Here is the information regarding my IP address
*IPv6:*
2600:6c5a:7f:f42f:9d98:e81a:4ad1:ab1a
*IPv4:*
47.4.204.215
Never had this problem before, so wondering why it is happening now:(
Janice
... -
Michelle JotForm SupportReplied on April 28, 2019 at 3:10 PM
We've whitelisted these IP addresses - 2600:6c5a:7f:f42f:9d98:e81a:4ad1:ab1a and 47.4.204.215. You should be able to login to your account now.
Let us know if you need further assistance.
-
JSandReplied on April 29, 2019 at 9:43 AMThanks...seems to be working now. However, there is a new issue. It shows
that I have 32 of 100 submissions when there have only been 3. I am working
... -
JSandReplied on April 29, 2019 at 9:43 AMFollow up to previous question...this is for a different account I am
working on for a client.
Login is townsendchiropractic
Email: townsendchiropracticwashington@gmail.com
thanks
Janice
...