How can I un-suspend my account? Please help it's very important to my team and I

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    Amanda Bowns 
    Asked on April 25, 2019 at 08:35 PM
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    BitiaP
    Answered on April 25, 2019 at 09:03 PM

    This form http://www.jotform.us/form/90966658384172 was found on your account as suspicious of phishing activity because you're flagged as copyright logo scam, ID, social security and driver's license numbers.


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    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our TermsFree accounts with non-corporate emails showing suspicious forms must be suspended immediately

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #1804524 as your subject. We will let you know about the status of your account after a thorough review of your proofs.


    Or, we can just remove the logos and lift the suspension on your account.

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    Online Form Builders, including JotForm, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.


    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.


    We will only lift the suspension once we receive the proofs previously requested and if you allow us to delete the infringing fields.