What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billing Concern: Premium Submission Reset

    Asked by S Ghose on February 15, 2013 at 09:17 AM

    Hi, 

    My Premium subscription renewed today for the next month (15 Feb - 14 Mar) and I have received notification from JotForm. However the submission count has not reset to 0 in my account details. Why is this?

    Thanks

     

    Sid

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    JotForm Support

    Answered by Goldo on February 15, 2013 at 09:32 AM

    Sorry, I was not able to locate an account with your given details. Please provide us your Jotform username so we can check. Thanks!

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    Answered by imhealthe on February 15, 2013 at 11:33 AM

    imhealthe is my username.

    Thanks

  • Profile Image

    Answered by moonzkie on February 15, 2013 at 12:44 PM

    Hi,

    Upon upgrading your account, the submissions count will remain as it is before you have upgraded it and will continue counting the current submissions made until you reach the limit of your newly upgraded account or upon submissions count reset. Submissions count reset are made on every 1st day of the Month (ie. March 1), so expect your account to be back to 0 again on March 1st.

    Thank you.