Email Delay on Submit

  • Profile Image
    Asked on April 26, 2019 at 04:52 PM

    Yesterday I was working on a new JotForm called "request for returning
    to FCMG program"

    I submitted it around 4 PM central standard time however did not receive
    the actual email until 7:44 PM.

    Also when I look at the email that was sent my name which is Daniel Gladstone somehow my last name that put in there twice which I did not do on the form

  • Profile Image
    Answered on April 26, 2019 at 07:33 PM

    Hi @FCMG1996!

    I have cloned your form and made a few test submissions and was not able to replicate neither one of those issues: the submission data displayed the name as entered and the notification email was delivered within a few seconds after clicking Submit button. 

    Here are the dates and times for the two emails that were sent out:

    1556321408Screen Shot 2019-04-26 at 4.29

    1556321422Screen Shot 2019-04-26 at 4.29

    I have cleared your form caches. Please let me know if you are still experiencing any of these issues.