Infusionsoft: File uploaded is not showing

kavindu.xi3
Asked on April 27, 2019 at 05:20 PM

my jotform is linked to infusionsoft. i used file upload form option in jotform. when i submit the form with a uploaded file, i cannot find that uploaded file in infusionsoft.

This is a re-post of a comment on Achieving Keap Campaign Goals with Jotform
jherwin
Answered on April 27, 2019 at 08:20 PM

Could you please let us know the form you are referring to so we can check it?

Looking forward to your response.
kavindu.xi3
Answered on April 28, 2019 at 11:51 AM

my form name is ' file upload form'
David

Jotform Support

Answered on April 28, 2019 at 02:13 PM

Your File Upload field of your form appears to be correctly mapped to your InfusionSoft File Box field. I think that it is not being passed due to this security setting:

Please try to uncheck it, and then test your form again. Let us know if you need more help.
kavindu.xi3
Answered on April 28, 2019 at 10:01 PM

i tried with this solution. but still, there are no positive effect. same problem.
Nik_C
Answered on April 29, 2019 at 03:57 AM

I tested this issue and I was able to replicate.

I will forward this to our backend team for further checking.

We'll get back to you via this thread.

Thank you!
serbay
Answered on December 26, 2019 at 07:26 AM

Hello kavindu.xi3,

We have checked the issue assigned by our support team.

As a result of our investigation, we figured out that it cannot be sent if there is a special character/space in the filename to be uploaded.

In addition, the size of each individual file you want to upload should not exceed 10MB. This will cause your integration to fail.

We have made necessary improvements for the related issue solution. It seems to be working right now.

** According to the description provided by InfusionSoft/Keap API, up to 10mb per file can be uploaded.

Please keep us informed of your progress.

Thanks for your understanding.

Regards.