How to decrypt and view submission data of encrypted form?

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    starchyyld
    Asked on April 28, 2019 at 10:36 PM

    HELP. I created an order form and it's encrypted. How can I complete the orders if even I can't read them?

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    ashwin_d
    Answered on April 29, 2019 at 04:09 AM

    Please note that when you enable encryption in form, users will be able to input data in form normally and submit form. The submission data is encrypted and saved on our server. 

    You can decrypt and view the submission data you have received in form. When you go to form's submission page, you will be asked to upload the key file which is downloaded when you enable encryption in form. 

    You may like to take a look at the following guide which should help you:  https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#How-Can-I-Decrypt-the-Data-from-the-Email-or-Through-the-Submissions-Page 

    Hope this helps.

    Do get back to us if you have any questions.