eWAY: PCI checks are failed error on submit

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    cheerbrandz1
    Asked on April 29, 2019 at 02:07 AM
    Any update on this as now getting this error.
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    BJoanna
    Answered on April 29, 2019 at 02:10 AM

    Unfortunately, the issue is still not resolved. Our developers are still working on it. We will update you via this thread once the issue is resolved. 

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    amitchell
    Answered on April 29, 2019 at 02:27 AM

    I have tested on another form as still the same issue

    90218565515862

    This is affecting all our forms


    Please note we are using mastercard/visa cards not paypal


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    ADYO
    Answered on April 29, 2019 at 02:40 AM

    We are also using only Visa and Mastercard - not Paypal 
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    Victoria_K
    Answered on April 29, 2019 at 04:56 AM

    We are submitting separate tickets. 

    Please find the links below:

    @ADYO: www.jotform.com/answers/1806854 

    @amitchell: www.jotform.com/answers/1806849 

    Thank you.

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    olivia
    Answered on April 29, 2019 at 08:30 AM

    Hello,

    We are sorry for the issue. It is fixed now. Could you please test your form again?

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    ADYO
    Answered on April 29, 2019 at 09:43 AM
    So Sorry – but the same issue again on both forms .
    [cid:image001.png@01D4FED8.EA5EA810]
    ...
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    ADYO
    Answered on April 29, 2019 at 09:43 AM
    Hope I have copied correctly these are the three forms we have that take payment – visa or mastercard
    https://form.jotform.co/80998099941881
    https://form.jotform.co/81639388741873
    https://form.jotform.co/91011240737850
    ...
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    olivia
    Answered on April 29, 2019 at 10:24 AM

    I have cloned your form(https://form.jotform.co/81639388741873) and integrated it with my credentials.

    I cannot replicate the issue again:

    1556547620eway.gif


    Please share screenshot when you get error. You can follow this guide (How-to-Post-Screenshots-to-Our-Support-Forum) if you have difficulty.

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    amitchell
    Answered on April 29, 2019 at 06:51 PM

    I am also still having the same issues.  this only occurs during a live CC payment

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    Jed_C
    Answered on April 29, 2019 at 09:43 PM

    @amitchell,

    We'll respond to you on your other thread here https://www.jotform.com/answers/1806849.