Incomplete submissions, why the payments aren't processing.

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    islandwatersports
    Asked on April 29, 2019 at 12:58 PM

    i have multiple incomplete submissions but do not know why the payments aren't processing. 

    My pay pal info is correct. 



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    Nik_C
    Answered on April 29, 2019 at 02:50 PM

    Incomplete submissions appear when your users don't complete the payment, for example they submit the form, and after being redirected to PayPal they close the form instead of paying.

    More about that here: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Let us know if you have any further questions.

    Thank you!