Why is my login suspended?

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    Michael Duke 
    Asked on April 29, 2019 at 03:45 PM

    Why is the form I created disabled and my login suspended? 

    Page URL:
    loginsuspended

    Screenshot
  • Profile Image
    BitiaP
    Answered on April 29, 2019 at 04:10 PM

    These forms were found on your account and flagged as fake services scam.


    http://www.jotform.us/form/91177710979166

    http://www.jotform.us/form/91177586867173 

    http://www.jotform.co/form/90775723282867 


    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending forms.

    Or, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #1807702 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

  • Profile Image
    Michael Duke 
    Answered on April 29, 2019 at 09:43 PM
    Give me a break!
    I’m the President of the Utah County Chapter (#753) of the Experimental Aircraft Association. I am testing JotForms to determine if I want to pay for the service going forward. I was pretty impressed until my temporary account was suspended. Now I’m likely going to use a competitor unless my account is immediately re-activated.
    You can see the event announcement that utilizes 2 of the JotForms here: https://www.753.eaachapter.org/events.htm The third JotForm won’t be used until July if at all.
    The website shows proof of affiliation with a legitimate institution, namely, our local 501(c)(3) EAA Chapter. If the IRS believes we are a legitimate institution I can’t understand why you have a problem with us.
    I’m extremely disappointed. Please immediately re-active my account.
    Thank you,
    ___________________________________________
    Michael A. Duke
    President, EAA Chapter 753
    1566 S Centennial Blvd, Saratoga Springs, UT 84045
    +1-801-310-2828 mobile
    +1-801-331-5060 office
    ...