Can not sign in after password reset

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    Elijah Holmes 
    Asked on April 29, 2019 at 04:56 PM

    Password doesn’t work after I use the reset link. It keeps showing login failed -SUSPENDED. Please further assist. Thank You.

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    Answered on April 29, 2019 at 05:12 PM

    This form was found on your account as suspicious of phishing activity because you're collecting driver's license/ID upload.



    Online Form Builders, including JotForm, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    However, we do not allow uploads of any sensitive personal information like: passports, social security cards, driver's licenses, credit/debit cards, statements, bank statements, voided cheques/checks, birth/marriage certificates, visas and photo IDs.

    We’ve removed the offending field on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.