What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does 'captcha' not work first time

    Asked by pmplist on February 16, 2013 at 08:23 AM

    Whenever I go to my website on which I have a form for the first time in a few days, the cpatcha field just shows a spinning icon, as if it can't load in. Then if I reload the page, the captcha field always works as it's supposed to. 

    Page URL:

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    JotForm Support

    Answered by EduardoMendez on February 16, 2013 at 08:40 AM

    Hi there, 

    It may be due to the fact that your page is a secure page and you are using the non-secure embed code for your form.

    Please try embedding your form using the iFrame method instead:


    Let us know if that resolves the issue!