Not Receiving Form Results

  • thevalnar
    Asked on April 29, 2019 at 11:54 PM

    Hi there, 


    I have a Lifestyle Questionnaire that I use JotForm for to gather information from my clients about their interior decorating projects. Lately clients have been submitting their forms, but I am not receiving them.  Caroline M. had to complete the form 3 times before I received it and now Claire V. is having the same issue.  Any idea what the problem is?


    Val Malnar 

    vmalnar@orangetreeinteriors.com

    226-646-7322

    Page URL: https://orangetreeinteriors.com/pages/style-quiz-lifestyle-questionnaire
  • Nik_C
    Replied on April 30, 2019 at 3:49 AM

    We're sorry for the inconvenience.

    I tested the form by adding the email address to your form, but I wasn't able to replicate the issue, the email arrived immediately.

    1556610492Screen Shot 2019 04 30 at 9 Screenshot 10

    If you're not receiving emails, please check with your email provider and if the emails didn't end in Junk/Spam folder or if the email provider didn't block our sender email: noreply@jotform.com

    Let us know if the issue persists.

    Thank you!