Can't log in.

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    Oscar Mesina 
    Asked on April 30, 2019 at 06:56 AM

    I tried to login into my account and it didn't recognize my login credentials. I reset my password and I did that it says account SUSPENDED. 

    Please help.  

  • Profile Image
    Answered on April 30, 2019 at 09:32 AM

    This form was found on your account and flagged as loan application scam.


    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending form.

    Or, kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to with Thread #1808363 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

  • Profile Image
    Oscar Mesina 
    Answered on April 30, 2019 at 09:36 AM


    thank you for your response. Would you mind deleting that page?

    I was testing the forms. 

    Once deleted, can I regain access to the site? 

    I had a live form on a web-page that I would like to regain access to. 

    Thank you,

    Oscar M. 

  • Profile Image
    Answered on April 30, 2019 at 09:46 AM

    The form has been deleted and your account has been reactivated.

    If you need further assistance, feel free to contact us.

    Thank you.