Can't log in.

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    Oscar Mesina 
    Asked on April 30, 2019 at 06:56 AM

    I tried to login into my account and it didn't recognize my login credentials. I reset my password and I did that it says account SUSPENDED. 


    Please help.  

  • Profile Image
    BitiaP
    Answered on April 30, 2019 at 09:32 AM

    This form http://www.jotform.us/form/83265857764169 was found on your account and flagged as loan application scam.


    15566311342019-04-30_0731.png


    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending form.

    Or, kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.


    Send these proofs to reviewers@jotform.com with Thread #1808363 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

  • Profile Image
    Oscar Mesina 
    Answered on April 30, 2019 at 09:36 AM

    Hi,

    thank you for your response. Would you mind deleting that page?

    I was testing the forms. 


    Once deleted, can I regain access to the site? 

    I had a live form on a web-page that I would like to regain access to. 


    Thank you,


    Oscar M. 

  • Profile Image
    BitiaP
    Answered on April 30, 2019 at 09:46 AM

    The form has been deleted and your account has been reactivated.

    If you need further assistance, feel free to contact us.

    Thank you.