Take Photo Widget Issues

  • Profile Image
    captainswallow
    Asked on April 30, 2019 at 10:13 AM

    I just found out about this widget today (through your email) and decided it might be a good fit for a form I'm creating. I added it to the form and made several tests.

    It doesn't seem to work in your mobile app - while it offers the camera app as a choice, it won't activate it. It does allow selecting an image form the library (previously taken), but that will not do for this form.

    If I access the form via a mobile browser, it seems to work as expected (though it appears I still have to select a camera, despite setting the widget to default to Rear Camera).

    When the form is submitted, the image will not show in the email (shows as "broken", but opens in a browser window if clicked). It also doesn't show in the App except as a blank space. I can view it logging into the website and also saving a submission as PDF.


  • Profile Image
    captainswallow
    Answered on April 30, 2019 at 10:17 AM

    One more thing...

    In your App, when viewing a form submission, there is a banner at the bottom that states "For more results please connect to the internet" - when I am connected 100% both WiFi and Data!

  • Profile Image
    BJoanna
    Answered on April 30, 2019 at 12:32 PM

    I cloned your form and made several tests on my Samsung Galaxy A5 but I am unable to replicate the issues you reported. The camera is working fine on my end. Please check if the camera is blocked in your browser. 

    The first widget on your form is set to load Back camera.

    1556641316back.PNG

    The image is also not broken in Email Notification on my end.

    1556641429camera.PNG

    Is your form embedded? If so, please provide us a webpage URL.

    Also, I am not sure which app are you using. Our Mobile App is used to view submissions.

    Can you please tell us where exactly was this screenshot taken? 

    1556641827ss.PNG

  • Profile Image
    captainswallow
    Answered on April 30, 2019 at 03:43 PM
    The camera works fine in the browser on my mobile - just not within the
    App - which is where that last screenshot is from that says "connect to
    the internet".
    It seems I was using the Jotform Next app (which allows filling the app
    and better management of it) - I removed it and installed the "regular"
    Jotform app...this is worse. It ONLY allows for viewing the submissions,
    the form fields are not in order (shows all date fields, then all
    comment fields...etc.) AND the photos still don't show, now there is an
    extra long URL instead.
    I reinstalled Jotform Next and the submissions look fine (except for the
    same blank image issue). Also, despite creating a username/password, I
    can't login to Jotform Next with it - though Google login works.
    I filled in the form through a browser on my PC (not ideally how it will
    be used). The images are still not showing in my email - neither on
    mobile (GMail) nor PC (Mozilla Thunderbird or directly in GMail). (see
    attached)
    Same applies to filling int in on a mobile browser (though oddly, the
    form asked for permission - and worked - on Firefox Mobil but not Opera,
    which is Chrome based).
    Very frustrating. It seems viewing through the browser is the only
    failsafe way to see submissions with photos.

    ---
    *Capt. John Swallow, Buccaneer*
    ~~Ventus Quod Aequora Rector Mihi~~
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    captainswallow
    Answered on April 30, 2019 at 04:43 PM
    FYI, this is not a production form - any submissions come directly to me
    for diagnosis/testing.
    ---
    *Capt. John Swallow, Buccaneer*
    ~~Ventus Quod Aequora Rector Mihi~~
    http://pyratesimage.com
    http://pyratesunion.com
    http://nolapyrateweek.com
    http://twitter.com/captainswallow
    http://instagram.com/captainswallow
    ...
  • Profile Image
    Mike_G
    Answered on April 30, 2019 at 07:49 PM

    We would like to apologize for any inconvenience. As noted in the Google Play Store, the Jotform Next App is still in production and may have issues that still need fixing.

    1556666958Screenshot_20190501-072439_Goo

    I was able to reproduce the issue you described with the Camera option of the Take Photo widget when being accessed within the Jotform Next app.

    1556667088Screenshot_20190501-072117_And

    And, we would greatly appreciate if you let our developers know about the issue(s) you found by sending your feedback within the app.

    1556667230Screenshot_20190501-071934_Jot

    As for your other concern where the picture that was taken from the Take Photo widget not showing on email notification sent to you when your form is submitted, I have moved it to a new thread considering it is about another topic.


    Here's the link to the new thread — https://www.jotform.com/answers/1809336