What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    question about an account

    Asked by Nicholas Antoniades on February 16, 2013 at 12:04 PM

    Hi.  The person who made my website apparently used your services.  I received an email from you;

    You have currently reached the limits of your account. Your forms will be disabled Monday at 12pm EST. Free accounts are limited to 100.00 MB of upload space.

    The person who used this and helped us is no where to be found.  I don't know what this account is for.  Can you help me?  He created an account under LancemillerSD.  I don't want anything to impact the functionality of our website.  Our website is ArtCanvasMart.com


    Thank you,




  • Profile Image
    JotForm Support

    Answered by EduardoMendez on February 16, 2013 at 03:57 PM

    Hi there, 

    Here are the forms on the account:





    In order to upgrade, simply follow the link bellow:


    Note that you can downgrade at anytime! 

    So, if you feel that next month the volume of submissions will not exceed that of your account, simply post a thread on our forum asking us to downgrade it for you.

    I hope this helps!

    Please let us know if you need further assistance!