Multiple e-mail reply only sends to my main e-mail on account?

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    james209
    Asked on February 16, 2013 at 12:59 PM

    I followed your instructions to add multiple e-mails for notification. I added extra e-mail and even included additional e-mail with coma but still no luck. Test just replies back to my main e-mail on account?

    Thank you, James

    spiderjames@msn.com

  • Profile Image
    EduardoMendez
    Answered on February 16, 2013 at 04:24 PM

    Hi there, 

    I have tested and the notifications are working properly.

    Here is a video on how I set a notification to send to multiple addresses:

    http://screencast.com/t/cRJpVeUhbV

    Did you receive the notification?

    NOTE:

    There is a difference between a "Notification" and an "Autoresponder"

    An autoresponder only sends notifications to the user who fills your form

    A notification sends them to the owner or owners of the form as in the video shown above.

    Here are a couple of gudies that can help you:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    http://www.jotform.com/help/39-Send-Form-Emails-to-Multiple-Recipients

     

    Please let us know if you need further assistance!

  • Profile Image
    james209
    Answered on February 17, 2013 at 02:33 PM

    Hello Eduardo, 

    Thank you for the reply. I tried all the same steps as you outlined but no luck until I just recently deleted the form created another and followed same steps and now works.

    Thank you for your time and tutorial it was helpful.

    Enjoy the rest of the weekend.

     

    James in Cali