What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Multiple e-mail reply only sends to my main e-mail on account?

    Asked by james209 on February 16, 2013 at 12:59 PM

    I followed your instructions to add multiple e-mails for notification. I added extra e-mail and even included additional e-mail with coma but still no luck. Test just replies back to my main e-mail on account?

    Thank you, James


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    JotForm Support

    Answered by EduardoMendez on February 16, 2013 at 04:24 PM

    Hi there, 

    I have tested and the notifications are working properly.

    Here is a video on how I set a notification to send to multiple addresses:


    Did you receive the notification?


    There is a difference between a "Notification" and an "Autoresponder"

    An autoresponder only sends notifications to the user who fills your form

    A notification sends them to the owner or owners of the form as in the video shown above.

    Here are a couple of gudies that can help you:





    Please let us know if you need further assistance!

  • Profile Image

    Answered by james209 on February 17, 2013 at 02:33 PM

    Hello Eduardo, 

    Thank you for the reply. I tried all the same steps as you outlined but no luck until I just recently deleted the form created another and followed same steps and now works.

    Thank you for your time and tutorial it was helpful.

    Enjoy the rest of the weekend.


    James in Cali