What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Required Field Not Working

    Asked by webshaark on February 16, 2013 at 06:05 PM

    Hi there, I have a form that requires most item be filled in to be submited. I just received a blank, how is this possible? Is there a technical issue I need to be aware of?

     

    Thanks.

     

    Glenn

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    JotForm Support

    Answered by abajan on February 17, 2013 at 01:35 AM

    Hi Glen,

    I just tested all four of your forms and none of them allowed me to submit them without completing their required fields. This leads me to deduce that the form to which you're referring is embedded in a web page and its code is conflicting with scripts on the page. Therefore, if the form is embedded in a page, please state that page's URL, so that we can investigate the issue further.

    Thanks.

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    Answered by webshaark on February 17, 2013 at 09:40 AM

    http://www.cdncs.com/join-today.html

    Perhaps you can check this one as well...?

    http://www.cdncs.com/renew.html

     

    Thanks for your help...

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    Answered by jefreylandicho on February 17, 2013 at 10:00 AM

     

    It might be possible that the JavaScript codes in your page clashes with the form's scripts that are responsible for the required field validation, causing them to stop functioning.

    Try embedding the form using iFrame codes instead.

    To get your form's iframe codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame



    4.  Copy the codes provided in the succeeding screen

    If the problem still persist, please let me know and we can look at the next possible solutions. 

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    Answered by webshaark on February 17, 2013 at 10:52 AM

    That seems to have done it. Maybe if you could just check it again from your end to ensure it works for everyone that would be great but on my end it seems to be good. Thanks for your help.

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    Answered by webshaark on February 17, 2013 at 10:54 AM

    I did find that I had to reload the page before it would work correctly...

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    Answered by webshaark on February 17, 2013 at 10:55 AM

    I just received another blank form, wondering if you just tried again...? 10:53am

     

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    JotForm Support

    Answered by abajan on February 17, 2013 at 10:56 AM

    Yes, that was me! Sorry about that. I should have reloaded before testing. Anyway, everything's fine on both pages now.

    I'll roll back your submissions by three to compensate for my tests.

    Cheers

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    Answered by webshaark on February 17, 2013 at 10:58 AM

    Thanks again for all your help.

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    JotForm Support

    Answered by abajan on February 17, 2013 at 11:00 AM

    You're quite welcome.

    Do enjoy the remainder of your weekend.