Square: How to pass products description to Square?

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    Asked on May 03, 2019 at 08:01 PM

    There is STILL (several years later) the continuing issue with the transaction on the Square end of this integration showing up as "Online Transaction". And when you click on the transaction for details it just says "Custom Amount" instead of what the product is that a customer is actually buying. You even show it at 1:38 into the promo video above. This has been brought up in the support forums in numerous threads. It's a major issue that the details of the purchased items are not passed from JotForm to Square. So when you run a report in Square, you can't get any useful stats of what your customers buy. I want to know that the customer bought the navy blue t-shirt in size XL. That is what they chose in JotForm, but does no good when that is not passed to Square.

    This is a re-post of a comment on You can now accept recurring Square payments through your forms

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    Answered on May 04, 2019 at 05:26 AM

    I am sorry to inform you, but we do not currently have an option to send product description to Square. I have attached a ticket to this thread to see if this is something that can be improved. There is no ETA, but we will let you know if we have any updates.