Account Overlimited While still having 44 submissions left

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    Jurgen052
    Asked on February 18, 2013 at 09:09 AM

    Hello ,

     

    I received a message that my submissions are full , but in my account i have still 44 submissions left ? In the main time i have payed for premium. can you please check this matter . Thanks  login jurgen052

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    Welvin
    Answered on February 18, 2013 at 11:09 AM

    Hi,

    Apologize for that! I have manually corrected this from our end, reducing your submissions count and re-activated your account.

    I have this thread forwarded to our Leve 2 Support for further investigations. We'll let you know here if there are updates.

    Thanks for your understanding.

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    marketingnt
    Answered on February 18, 2013 at 11:12 AM

    That my case! Please, helpe me, JotForm Support!!!

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    Welvin
    Answered on February 18, 2013 at 11:19 AM

    @marketingnt,

    I have your submissions count corrected manually from our end as well. Your account should be fine by now.

    As said, this thread is already forwarded to our Level 2 Support. If they come up with updates, you will know it here on this thread.

    Thanks

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    naturaldaterra
    Answered on February 18, 2013 at 11:30 AM

    Thank you vvvvvverrrrry much!!!!!

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    Jurgen052
    Answered on February 18, 2013 at 11:47 AM
    Ok thanks
    Van: JotForm Support Forum
    Aan: jurgen.verkoelen@minfin.fed.be
    Datum: 18.02.2013 17:09