What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Overlimited While still having 44 submissions left

    Asked by Jurgen052 on February 18, 2013 at 09:09 AM

    Hello ,

     

    I received a message that my submissions are full , but in my account i have still 44 submissions left ? In the main time i have payed for premium. can you please check this matter . Thanks  login jurgen052

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    JotForm Support

    Answered by Welvin on February 18, 2013 at 11:09 AM

    Hi,

    Apologize for that! I have manually corrected this from our end, reducing your submissions count and re-activated your account.

    I have this thread forwarded to our Leve 2 Support for further investigations. We'll let you know here if there are updates.

    Thanks for your understanding.

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    Answered by marketingnt on February 18, 2013 at 11:12 AM

    That my case! Please, helpe me, JotForm Support!!!

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    JotForm Support

    Answered by Welvin on February 18, 2013 at 11:19 AM

    @marketingnt,

    I have your submissions count corrected manually from our end as well. Your account should be fine by now.

    As said, this thread is already forwarded to our Level 2 Support. If they come up with updates, you will know it here on this thread.

    Thanks

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    Answered by naturaldaterra on February 18, 2013 at 11:30 AM

    Thank you vvvvvverrrrry much!!!!!

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    Answered by Jurgen052 on February 18, 2013 at 11:47 AM
    Ok thanks
    Van: JotForm Support Forum
    Aan: jurgen.verkoelen@minfin.fed.be
    Datum: 18.02.2013 17:09