Forms being submitted completely blank even though there are required fields

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    autodome
    Asked on February 18, 2013 at 11:01 AM

    Have a form with required fields, but I am getting 100% blank forms submitted once in a while. I had previously deleted them thinking it was some sort of test by Jotform, but I spoke with a customer who had submitted a form and it came in blank.

     

    https://secure.jotformpro.com/form/30274855119961

    Embeded at http://loanapproved.ca

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    jefreylandicho
    Answered on February 18, 2013 at 12:05 PM

    We apologize for any inconvenience this may have caused. Can you please try re embeding the form using IFRAME and see if it works. 

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    autodome
    Answered on February 19, 2013 at 05:01 PM

    Hi there,

    It is already embedded with Iframe. 95% of the time submissions come through fine, just once in a while they are coming in fully blank. We ultimately need that to be 100% as the data is sensitive and very costly.

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    Welvin
    Answered on February 19, 2013 at 05:35 PM

    @autodome,

    Your present embed codes are:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://www.jotformpro.com/form/30274855119961" frameborder="0" style="width:950px; height:660px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>

    Just embed the codes highlighted in Green Color. After that, let us know if you will still received blank fields eventhough they are required.

     

    Thanks

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    Sachin
    Answered on March 02, 2013 at 09:49 AM

    I changed the code as requested and we are still getting blank forms occasionaly. 

    Again, the embed page is http://loanapproved.ca

    Please advise asap

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    Welvin
    Answered on March 02, 2013 at 10:01 AM

    Hi Sachin,

    Maybe because your user have their browsers javascript disabled, this is one of the main reason why blank submissions are appearing eventhough your form fields are required. Or maybe a spam bots. 

    Please try adding the captcha field to your form. See if this helps.

     

    Thanks