Google Spreadsheets - An error occured during integration

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    chabad
    Asked on February 18, 2013 at 03:24 PM

    Hi

     

    I have removed the integration. Cleasred the cache. Still getting the error. 

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    osyrys14
    Answered on February 18, 2013 at 03:40 PM

    Hi chabad, 

    Is there any detail given about the error when it occurs?  Where does this happen, while loading the form or somewhere else?

    Osyrys

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    chabad
    Answered on February 18, 2013 at 04:14 PM

    Hi

    When trying to integrate with Google docs.

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    chabad
    Answered on February 18, 2013 at 04:14 PM

    "

    Google Spreadsheets - An error occured during integration"
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    osyrys14
    Answered on February 18, 2013 at 04:38 PM

    I'm sorry, I'm not sure I completely understand what you are trying to accomplish.  What is it you are trying to integrate with your Google Docs account?

    Osyrys

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    osyrys14
    Answered on February 18, 2013 at 04:45 PM

    If I am to understand what you are doing.  Are you trying to integrate your uploads to your drive, or all your replies to a spreadsheet on Google Docs?

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    osyrys14
    Answered on February 18, 2013 at 05:00 PM

    Chabad, I am testing this with both uploads and spreadsheets, and getting the same error.  I will look into this further and see what is happening.

    Osyrys

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    chabad
    Answered on February 18, 2013 at 05:04 PM

    We are trying to integrate submission into a spread sheet

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    osyrys14
    Answered on February 18, 2013 at 05:09 PM

    I will let you know as soon as I can get something figured out.

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    osyrys14
    Answered on February 18, 2013 at 05:22 PM

    chabad, if you don't need it in spreadsheet format, an alternative workaround for the time being is to use the Google Drive integration, that seems to be functioning, and will save the form submission as a PDF on your google drive.  I'll let you know as soon as I can get something done with the spreadsheets.

    Osyrys

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    chabad
    Answered on February 18, 2013 at 05:29 PM

    That won't work. We need it as a spread sheet ASAP. This is costing hours of work...

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    osyrys14
    Answered on February 18, 2013 at 05:41 PM

    Rest assured the support team is working to resolve your issue.  Your form should still function normally and still be saving your submissions that can be saved into a report and merged with a spreadsheet when the issue is resolved. I'm very sorry for your inconvenience.

    Osyrys

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    jeanettebmz
    Answered on February 18, 2013 at 06:57 PM

    @chabad

    I have cleared your forms cache, can you please re-integrate your google spreadsheet ?

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    canerbalci
    Answered on March 01, 2013 at 07:33 AM

    This error generally appears when there is a connection problem with our servers with google api. I have recently checked integration status and it seems working fine.

    Assuming the problem is solved, im closing the ticket. If the problem is still happening, can you please update this thread and provide the hostname (eg. www.jotform.us, www.jotform.com) you are using jotform on>

    Sorry for the inconvenience, and thanks for reporting the issue.