What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Attachments not able to be viewed when email is sent from the online form.

    Asked by infinity007 on February 18, 2013 at 04:06 PM

    We're getting a lot of error message on attachments from employees looking to get hired using the online form. 

    Page URL:

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    JotForm Support

    Answered by Mike_T on February 18, 2013 at 05:47 PM

    Thank you for contacting us.

    I have checked your form and submissions and they look good.

    If the problem is related to some rare uploads, it is most probably caused by invalid files. The files can be corrupted during upload process due to user's internet connection, browser and other reasons.

    Please make sure that your users do not leave the form page once they click on the Submit button. It is safe to leave the form page when it is showing the form Thank You Message, it means that the form is submitted and upload went through.

    Please feel free to contact us if you need any further assistance.