What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    jotform.us domain: Form Not Updating Issue

    Asked by comanchstorage on February 18, 2013 at 05:39 PM

    I recently built a website for a storage unit business. The owner would like to be able and update the availability form as shown here:

    http://www.comanchestorage.com/unit_sizes.html

    The odd thing is, I can update it without a problem on my computer. He called me and said he was having trouble updating the form. Using remote desktop viewing I went into his computer, logged into JotForm, made changes and saved. The changes did not reflect on the site!

    I have cruised around on the forums a bit and changed the src to www in place of form. Now I can't update and I'm not sure if he can - I haven't been able to get ahold of him.

     

    Any help is appreciated!

     

     

     

    Page URL:
    http://www.comanchestorage.com/unit_sizes.html

  • Profile Image

    Answered by bellevuefineart on February 18, 2013 at 05:47 PM

    Yes, we're all having this problem. I just checked and it's still not fixed. Been several days now.

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 18, 2013 at 08:02 PM

    Hi Guys,

    I have cleared all your form cache, your form should now display the latest changes. Let me also submit this to our dev team for further investigation.

    Thanks!

  • Profile Image

    Answered by bellevuefineart on February 19, 2013 at 04:46 AM
    Thanks so much. And despite this most recent hicup we really like Jotform.
    It's awesome.
    -s
    Scott Moore (Thing One) Redd Walitzki (Thing Two) Tomoko (Studio Gnome)
    Bellevue Fine Art Reproduction:
    www.bellevuefineart.com
    tel: 425-749-7396
    *Like us on Facebook! *http://www.facebook.com/bellevuefineart